"If I can inspire them;
they can ASPIRE to achieve."
Jay Acharya
Director
(+44) 0333 772 0369 | WhatsApp: (+44) 07966 783 643 | info@aspire.me.uk
Real tools for real conflict. Respond, don’t react.
Welcome to ASPIRE Conflict Management – a proven, practical approach to preventing and managing conflict in the workplace. Whether you're in social care, healthcare, education, housing, retail or customer services, this programme is designed to support safer interactions, protect wellbeing, and reduce incidents of aggression.
What is Conflict Management?
Conflict management is the ability to recognise, respond to, and resolve disagreements or aggression in a safe, calm, and respectful way. It involves understanding behaviour, reducing risks, and using clear communication to prevent escalation. Effective conflict management protects staff, supports wellbeing, and builds trust in the workplace.
ASPIRE Conflict Management equips your team with:
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Tools to assess and reduce risk
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Methods to stay calm and professional
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Clear communication techniques for tense moments
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Confidence to act safely and ethically when conflict arises
Why It Matters – The Impact of Conflict
According to HSE, over 688,000 incidents of violence at work were reported in the UK in 2022–2023.
Conflict management matters because unresolved tension can lead to stress, mistakes, harm, and staff burnout. When handled poorly, conflict damages trust, team morale, and your organisation’s reputation. Giving staff the tools to respond calmly and safely helps create a more confident, professional, and resilient workforce.
On Individuals:
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Stress, fear, burnout
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Reduced confidence and morale
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Increased sickness or absence
On Staff Teams:
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Poor communication and blame culture
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Staff turnover and recruitment challenges
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Reduced performance and trust
On Businesses and Organisations:
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Complaints, litigation, safeguarding concerns
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Lost productivity and damaged reputation
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Compliance risks (e.g. health & safety, employment law)
Tailored for Your Sector
Our ASPIRE Conflict Management training suits the real challenges of each sector. Whether you're in social care, education, healthcare, housing, or customer services, we adapt language, scenarios, and strategies to your environment. Our delivery is available in person or online, with options for UK and international teams, ensuring your staff receive relevant, practical training they can use straight away.
Whether you work in the UK or abroad, this programme is designed to be adapted to your setting:
Healthcare
Protecting staff without compromising care
Retail / Customer Service
Staying professional under pressure
Social Care
Managing distressed service users with dignity
Local Authority / Housing Assertive communication and lone working
Education
De-escalating student and parent conflict
International Delivery
Culturally sensitive tools for frontline staff in high-risk sectors
Our Frameworks – Practical Tools for Real Situations
At the heart of our training are clear, easy-to-use frameworks that give staff the confidence to manage difficult situations professionally and safely. Each tool is designed to be memorable, adaptable across sectors, and immediately useful in real-world scenarios. Whether you're in care, education, housing, or healthcare, our methods help you respond to conflict with calm, structure, and control. From recognising risk to communicating under pressure, these frameworks make the difference between reaction and resolution. These methods are introduced step-by-step in the Level One course and supported with visual tools, handouts, and scenario-based exercises.
ASPIRE is a real-time model designed to guide staff through conflict calmly and safely. It supports confident decision-making by providing a clear structure.
ASPIRE - Dynamic Risk Assessment
SAFE – Threat Assessment
SAFE is a quick-access model to help staff assess the potential for harm or escalation in a situation.
CALM - Non-Aggressive Body Language
SAFE is a quick-access model to help staff assess the potential for harm or escalation in a situation.
TAP-C™ - De-escalation Communication
TAP-C™ is a 4-step communication method that keeps dialogue respectful and focused:
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Tell your perspective – Say clearly what you see or need.
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Ask for theirs – Give space for their voice.
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Partner on a way forward – Suggest options or next steps.
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Commit to agreed action – Confirm clearly what will happen next.
What We Offer
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1-Day Level One Training (in-person or virtual)
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Tailored sector-based versions
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Printable tools and on-the-job resources
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Face-to-face is with 12 person maximum
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We offer Train the Trainer Courses
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Currently we are offering ASPIRE Conflict Management - Level One
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Coming soon we have:
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Level 2 - Disengagement Techniques
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Level 3 - Holding Methods
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Level 4 - Advanced Holding Methods
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